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One minute with ... Chris Needham

How did you end up in VAT?

By complete chance! I was out of work for a long while living at home and my father ‘encouraged’ me to join the Civil Service. The application form asked which ‘department’ and ‘location’ I would prefer. I left the department blank merely asking to be close to Nottingham to be near my girlfriend at the time. I got Derby VAT office – and my girlfriend left me!

What is the biggest practical problem you face in your role on a day-to-day basis?

Ensuring that any communication sent out is clear precise and copied to all the relevant people involved. You can never over-communicate in a large organisation.

What is the decision in your recent working life of which you are most proud?

A few years ago we decided to design and...

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