The financial secretary to the treasury has confirmed that HMRC has ended its contract with Concentrix, transferring 250 Concentrix staff to HMRC to continue handling tax credits cases under HMRC supervision. The government announced in September that HMRC would not be extending its contract with Concentrix beyond the scheduled expiry date in May 2017, owing to the unacceptable level of customer service that tax credits claimants had faced when contacting Concentrix.
The financial secretary to the treasury has confirmed that HMRC has ended its contract with Concentrix, transferring 250 Concentrix staff to HMRC to continue handling tax credits cases under HMRC supervision. The government announced in September that HMRC would not be extending its contract with Concentrix beyond the scheduled expiry date in May 2017, owing to the unacceptable level of customer service that tax credits claimants had faced when contacting Concentrix.
