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Doing Business Online With HMRC

Steve Lamey Director of Information Management Systems and Nick Lodge Director of Customer Contact outline the future of HMRC's online strategy
In March this year the Government published its Digital Strategy outlining its goal of making the United Kingdom a model of digital excellence by using technology to improve public services. HM Revenue and Customs (HMRC) is at the forefront of Government online services accounting for 95% of all transactions through the Government IT portal.
The merger of the Inland Revenue with HM Customs & Excise on 18 April signalled the start of one of the biggest IT transformation projects in the UK if not the world. HMRC is one of the largest and most complex organisations in the country responsible for more than 20...

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