A study from Citizens Advice shows taxpayers spend an average of 47 minutes in total on the phone to speak to someone at HMRC.
HMRC has published a research report exploring its communications strategy involving Scottish and other UK taxpayers when the Scottish rate of income tax (SRIT) comes into force. This research provided evidence to support HMRC’s operational preparation for the introduction of SRIT in April 2016.
The following have been published:
Special relief and the jurisdiction of the FTT
The government is consulting until 23 October 2015 on the impact the current anti-money laundering and terrorist financing regime is having on business, and specifically the role of supervisors in that regime. See www.bit.ly/1PCnZ05.
From 27 August 2015, HMRC will require customised repayment claim forms submitted by agents on behalf of clients to meet a strict set of standards.
HMRC has set out its plans for working more effectively with third-party software developers by improving its application programming interfaces (APIs), which use open sets of standards to enable exchange of data such as accounts and returns information between applications and services.
HMRC has also published the following:
HMRC’s chief digital and information officer Mark Dearnley talks about the department’s digital transformation and the implications for tax agents.
Ross Munro (Harneys) interviewed by Jo Edwards for LexisNexis legal news analysis and LexisNexis®PSL tax.