Revisiting HMRC’s approach to tax disputes: views from industry

A recent survey of senior in-house tax professionals reveals dissatisfaction with HMRC’s conduct in dealing with and resolving tax disputes. All survey respondents confirmed that they feel frustrated when dealing with their client relationship manager (CRM) at HMRC. More than 70% of respondents confirm that the CRM lacks sufficient authority to resolve disputes; as a result, nearly three quarters of respondents have been unable to resolve their dispute through discussion and settlement.