'We know that receiving letters from the tax man can sometimes be an intimidating experience for tax payers. Our customers told us that the letters we wrote when we check tax returns were unclear or contained jargon. We are committed to improving customers' experience of the UK tax system and reducing the costs involved in dealing with us. So over the past year we have rewritten over 200 of the standard letters used by our staff when they check customers' tax returns in order to make them easier to understand and reduce the time taken by customers in...
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