HMRC has published its new strategy document, setting out core objectives to:
maximise revenues due and bear down on avoidance and evasion;
transform tax and payments for our customers; and
design and deliver a professional, efficient and engaged organisation.
Under these heads, the strategy contains eight ‘key decisions’:
focusing on customers, segmenting taxpayers by type and size, and tailoring customer services based on behaviours, capabilities and the level of risk;
promoting compliance and preventing non-compliance, by designing better systems, better use of data and targeting risk;
reducing the likelihood of disputes, by applying the law fairly and even-handedly;
digital tax accounts, making the process easier for taxpayers and generating data to help target support more effectively;
supporting intermediaries, such as banks, who can play an active role in collecting tax and providing data and, where possible, using employers to collect tax on HMRC’s behalf;
the important role of agents, adding value by helping their clients get their affairs right;
skilled and sustainable workforce, based in a network of large regional centres; and
delivering for government, working to design effective tax and customs policies and use tax reliefs to support economic growth.
HMRC has published its new strategy document, setting out core objectives to:
maximise revenues due and bear down on avoidance and evasion;
transform tax and payments for our customers; and
design and deliver a professional, efficient and engaged organisation.
Under these heads, the strategy contains eight ‘key decisions’:
focusing on customers, segmenting taxpayers by type and size, and tailoring customer services based on behaviours, capabilities and the level of risk;
promoting compliance and preventing non-compliance, by designing better systems, better use of data and targeting risk;
reducing the likelihood of disputes, by applying the law fairly and even-handedly;
digital tax accounts, making the process easier for taxpayers and generating data to help target support more effectively;
supporting intermediaries, such as banks, who can play an active role in collecting tax and providing data and, where possible, using employers to collect tax on HMRC’s behalf;
the important role of agents, adding value by helping their clients get their affairs right;
skilled and sustainable workforce, based in a network of large regional centres; and
delivering for government, working to design effective tax and customs policies and use tax reliefs to support economic growth.
