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HMRC’s strategy

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HMRC has published its new strategy document, setting out core objectives to:

  • maximise revenues due and bear down on avoidance and evasion;
  • transform tax and payments for our customers; and
  • design and deliver a professional, efficient and engaged organisation.

Under these heads, the strategy contains eight ‘key decisions’:

  • focusing on customers, segmenting taxpayers by type and size, and tailoring customer services based on behaviours, capabilities and the level of risk;
  • promoting compliance and preventing non-compliance, by designing better systems, better use of data and targeting risk;
  • reducing the likelihood of disputes, by applying the law fairly and even-handedly;
  • digital tax accounts, making the process easier for taxpayers and generating data to help target support more effectively;
  • supporting intermediaries, such as banks, who can play an active role in collecting tax and providing data and, where possible, using employers to collect tax on HMRC’s behalf;
  • the important role of agents, adding value by helping their clients get their affairs right;
  • skilled and sustainable workforce, based in a network of large regional centres; and
  • delivering for government, working to design effective tax and customs policies and use tax reliefs to support economic growth.

See http://bit.ly/2uvHqGC.

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