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HMRC’s personal tax account customers: claiming refunds

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From 1 August, HMRC is changing the P800 process for digital personal tax account customers applying for 2015/16 tax refunds. Taxpayers who are due a repayment will no longer receive it automatically within 14 days of issue of the P800.

Instead, those who log into their personal tax account and submit their bank details after receiving the P800 will have the refund made direct to their bank account within three to five days. Taxpayers can also contact HMRC by phone. Those who take no action will receive the refund by post within 45 days.

HMRC will test this new process on a selection of taxpayers from 1 August and, if all goes to plan, will extend it from 22 August to all taxpayers due a refund.

The ICAEW Tax Faculty is concerned that taxpayers may not see this as an improvement in service, as they will now need to take action where none was previously required.

Issue: 1320
Categories: News