HMRC has published a two-page summary of its performance against compliance, operational and customer service measures. The Department is ‘on target’ to bring in £15bn through compliance work during 2011/12, according to the report: ‘We are currently £550m ahead of our target. The expected year-end figure will be up more than £1bn on last year’s total.’
Performance on tax credits error and fraud is also running ‘ahead of expectations’. Contact centres are on track to answer more than 70% of all calls during 2011/12, compared to 48% in the previous year.
HMRC has published a two-page summary of its performance against compliance, operational and customer service measures. The Department is ‘on target’ to bring in £15bn through compliance work during 2011/12, according to the report: ‘We are currently £550m ahead of our target. The expected year-end figure will be up more than £1bn on last year’s total.’
Performance on tax credits error and fraud is also running ‘ahead of expectations’. Contact centres are on track to answer more than 70% of all calls during 2011/12, compared to 48% in the previous year.
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