New factsheet CC/FS72 identifies the following main risks associated with using email to contact HMRC:
confidentiality and privacy: emails sent over the internet may be intercepted;
confirmation of identity: HMRC will only communicate with established contacts at their correct email addresses;
emails received over an insecure network could have been altered during transit; and
attachments could contain a virus or malicious code.
HMRC will reduce the above risks by ‘desensitising’ information, for example by only quoting part of the UTR and by using encryption. The factsheet also provides basic guidance on how to opt to use email as a correspondence method.
New factsheet CC/FS72 identifies the following main risks associated with using email to contact HMRC:
confidentiality and privacy: emails sent over the internet may be intercepted;
confirmation of identity: HMRC will only communicate with established contacts at their correct email addresses;
emails received over an insecure network could have been altered during transit; and
attachments could contain a virus or malicious code.
HMRC will reduce the above risks by ‘desensitising’ information, for example by only quoting part of the UTR and by using encryption. The factsheet also provides basic guidance on how to opt to use email as a correspondence method.
