HMRC held its first annual conference for stakeholders in London on 18 July 2013. The event was hosted as part of the department’s commitment to greater transparency and accountability, and provided an opportunity for HMRC to share and discuss with attendees its performance against key objectives over the last year, and its plans to improve future performance.
Paul Aplin, partner at AC Mole & Sons, who attended the conference, said he was particularly ‘struck by the video of people complaining about HMRC call centres,’ adding: ‘Few organisations would have been brave enough to show that to an audience that included journalists. What was then said about the effort being put in to try to resolve the issues had far more credibility as a result. Ruth Owen was very forthright with her view that people at all levels in HMRC need to get out and see things through the eyes of those who deal with HMRC – I agree. I was also encouraged by the acknowledgement by several speakers that more needs to be invested in training – Edward Troup was clear that the need for tax professional skills will be even greater going forward and said that interchange of people between HMRC and the profession is vital to building professional skills within HMRC.’
HMRC held its first annual conference for stakeholders in London on 18 July 2013. The event was hosted as part of the department’s commitment to greater transparency and accountability, and provided an opportunity for HMRC to share and discuss with attendees its performance against key objectives over the last year, and its plans to improve future performance.
Paul Aplin, partner at AC Mole & Sons, who attended the conference, said he was particularly ‘struck by the video of people complaining about HMRC call centres,’ adding: ‘Few organisations would have been brave enough to show that to an audience that included journalists. What was then said about the effort being put in to try to resolve the issues had far more credibility as a result. Ruth Owen was very forthright with her view that people at all levels in HMRC need to get out and see things through the eyes of those who deal with HMRC – I agree. I was also encouraged by the acknowledgement by several speakers that more needs to be invested in training – Edward Troup was clear that the need for tax professional skills will be even greater going forward and said that interchange of people between HMRC and the profession is vital to building professional skills within HMRC.’
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