The Adjudicator’s Office has published its annual report for the year to 31 March 2010. The Adjudicator deals with complaints about HMRC, the Valuation Office and the Insolvency Service. Of the 1,837 cases resolved during the year, 1,743 involved HMRC with 1,239 relating to tax credit complaints (particularly HMRC refusals to write off overpaid amounts), 57% of which were upheld either partially or substantially.
In relation to other areas of taxation, of the 504 cases resolved only around 20% of complaints were upheld. The report highlights ‘concerns with the handling of cases involving the application of Extra Statutory Concession A19’ and provides case studies involving underpayments of tax under PAYE.
The Adjudicator’s Office has published its annual report for the year to 31 March 2010. The Adjudicator deals with complaints about HMRC, the Valuation Office and the Insolvency Service. Of the 1,837 cases resolved during the year, 1,743 involved HMRC with 1,239 relating to tax credit complaints (particularly HMRC refusals to write off overpaid amounts), 57% of which were upheld either partially or substantially.
In relation to other areas of taxation, of the 504 cases resolved only around 20% of complaints were upheld. The report highlights ‘concerns with the handling of cases involving the application of Extra Statutory Concession A19’ and provides case studies involving underpayments of tax under PAYE.
