Two thirds of applications accepted as part of a two-year trial of alternative dispute resolution (ADR) resulted in the disputes being either fully or partially resolved, HMRC said.
HMRC facilitators have been ‘objective and even-handed’ for all types of customers, and external stakeholders strongly support the project, according to an evaluation report published last week. HMRC said the report highlighted the success of the trial for individuals and SMEs.
Two thirds of applications accepted as part of a two-year trial of alternative dispute resolution (ADR) resulted in the disputes being either fully or partially resolved, HMRC said.
HMRC facilitators have been ‘objective and even-handed’ for all types of customers, and external stakeholders strongly support the project, according to an evaluation report published last week. HMRC said the report highlighted the success of the trial for individuals and SMEs.
