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Collaborative Working

HMRC describe an initiative by HMRC and tax advisers to improve the enquiry process for medium-sized businesses
Can the HMRC enquiry process be improved? That was the question put to a team1 drawn from the accountancy profession and HMRC who recently reviewed a selection of HMRC investigation files. Two members of the team Iain Sanderson of PwC and Nick John of HMRC's Large Business Service describe the review process and how this collaboration between HMRC and the accountancy profession worked in practice.
The aim of the SME & Employers' Customer unit is to bring a customer's perspective to policy-making in HMRC. It was set up with the new department last year and one of its first...
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