John Terry VAT Operations Customs & Excise explains the aims of the National Advice Service
The Customs and Excise National Advice Service (NAS) has been the subject of some interesting debate since its launch in April 2001. Driven by the Government's Modernisation agenda to deliver public services that were better focused on customers' needs it brought together a large network of local enquiry points concentrating them into six virtually linked sites accessed through a single low-cost number. While some mourned the loss of their local contact independent surveys had shown that over 80% of businesses preferred to contact us by telephone but that the restricted opening hours of local offices meant they had difficulty getting advice when they needed it.
Launching such a radical change...
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John Terry VAT Operations Customs & Excise explains the aims of the National Advice Service
The Customs and Excise National Advice Service (NAS) has been the subject of some interesting debate since its launch in April 2001. Driven by the Government's Modernisation agenda to deliver public services that were better focused on customers' needs it brought together a large network of local enquiry points concentrating them into six virtually linked sites accessed through a single low-cost number. While some mourned the loss of their local contact independent surveys had shown that over 80% of businesses preferred to contact us by telephone but that the restricted opening hours of local offices meant they had difficulty getting advice when they needed it.
Launching such a radical change...
If you or your firm subscribes to Taxjournal.com, please click the login box below:
If you do not subscribe but are a registered user, please enter your details in the following boxes:
