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Business Tax — HMRC's Approach

 
Melanie Dawes Director General of Business Tax and previously Director of the Large Business Service discusses HMRC's approach to business customers
 
There are around 4.7 million businesses in the UK which pay a total of £178 billion a year in VAT corporation tax and excise duties and collect and pay a further £220bn in payroll taxes. HMRC's approach to business customers reflects the three aims of the HMRC vision: closing the tax gap making the tax system feel simple and even-handed for customers and improving our professionalism and efficiency.
 
We start by investing effort and time understanding our customers and their needs. We do this through research and by building strong links with business and tax agent representative bodies. We know that the majority of businesses...
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