Administration and Appeals: HMRC morale troubles MPs

Administration and Appeals: HMRC morale troubles MPs

MPs urged HMRC to improve its performance as they revealed the 'dire' results of a cross- Government staff survey pilot study. HMRC was ranked last or next to last for 53 out of 67 questions in the study conducted in February 2009 the Treasury Committee said as it released a report on the Chancellor's departments. 'We are particularly alarmed by the low staff morale and engagement at HMRC and its effect on performance ' said the committee's Chairman Michael Fallon. 'We are deeply troubled by the apparent absence of any plan to ameliorate the situation and call on HMRC management to re-double their efforts here.'

The Government will respond to the report in due course HMRC said. 'However HMRC senior managers are addressing the causes of low morale. The Department's new business plan includes a...