Market leading insight for tax experts
View online issue

Administration and Appeals: HMRC morale troubles MPs

Administration and Appeals: HMRC morale troubles MPs

MPs urged HMRC to improve its performance as they revealed the 'dire' results of a cross- Government staff survey pilot study. HMRC was ranked last or next to last for 53 out of 67 questions in the study conducted in February 2009 the Treasury Committee said as it released a report on the Chancellor's departments. 'We are particularly alarmed by the low staff morale and engagement at HMRC and its effect on performance ' said the committee's Chairman Michael Fallon. 'We are deeply troubled by the apparent absence of any plan to ameliorate the situation and call on HMRC management to re-double their efforts here.'

The Government will respond to the report in due course HMRC said. 'However HMRC senior managers are addressing the causes of low morale. The Department's new business plan includes a...

If you or your firm subscribes to, please click the login box below:

If you do not subscribe but are a registered user, please enter your details in the following boxes:

Alternatively, you can register free of charge to read a limited amount of subscriber content per month.
Once you have registered, you will receive an email directing you back to read this article in full.
Please reach out to customer services at +44 (0) 330 161 1234 or '' for further assistance.