Administration and Appeals: Enquiry centres
HMRC has shortened the opening hours of a further 58 enquiry centres in the light of feedback received following completion of a pilot scheme. Visits to enquiry centres have fallen by 40 per cent since 2006/07. 'We tested shorter opening hours in ten enquiry centres in 2008 and feedback from the pilot was that customers were broadly happy with the change ' HMRC said. A list of the opening hours for each office is available via www.hmrc.gov.uk/enq.
