Administration and appeals: Agent dedicated line

Administration and appeals: Agent dedicated line

Tax agents can now call one telephone number for all queries relating to their PAYE clients and self assessment (individual) clients HMRC said. Callers to the 'Agent Dedicated Line' will be 'given priority and answered faster put through to an adviser who has at least 12 months' experience and transferred to technicians if necessary to ensure your query is answered wherever possible during your first call'.

The CIOT welcomed the move and said it would enable agents to call HMRC staff with queries without having to ascertain which regional ADL was relevant to their clients. HMRC asks agents to ensure that the number 0845 366 7855 is not given to clients. Brian Redford head of its Business Engagement Team said: 'Agents told us that they wanted us make it easier to contact HMRC and wanted a single...